Horrible service

Item: Ulwazi Rock Lodge
Rating: 1
Author: Thandi M

Very bad service we were ****** in this property and the owner doesn't care at all after being ****** in her property on the 2/06/2023 we requested a refund because we can't sleep in that place Saturday she promised to do emmediate payment but she didn't she did normal payment so that we won't leave obviously we didn't have money then we all slept in one room others on the floor imagen on vacation because we feared for our lives but we had no choice then we payed breakage fee of R1500 which was our petrol money to go back to Johannesburg but she couldn't give us because she did a payment not emmediate payment I wish the lady can go learn communication skills and we requesting compansation we lost our things and we were treated horrible

Helpful (0)

Replies (2)

Ulwazi Rock Lodge 's replyOfficial

07 Jun 2023, 16:52

We are terribly sorry that you feel this way about your stay, we did everything in our power to make your stay a pleasure and that you will take home memories of your break at Ulwazi.
We offered a service to you beyond what anyone would expect and your comfort was top priority !
We trust that you have started another day with a different outlook to life and that every day is a blessing
Kind regards Management

Ulwazi Rock Lodge 's reply07 Jun 2023, 16:52

Official

Thandi M's updateReviewer Update

07 Jun 2023, 17:54

I believe I stated very clear that we need to be compansated how does sleeping on the floor being memorable in my entire life I've never slept on the floor until in your property can for once put yourself in our shoes there's nothing you did you said you not a Polise

Thandi M's update07 Jun 2023, 17:54

Reviewer Update