Ultimo Service (Service and Support) Suunto Spartan

In March 2018 I bought a new Suunto Spartan watch at the Suunto pop up stand at the cape epic(Ultimo). Not long after using this brand new top of the range device I started having problems with the heart rate (HR) that is not displaying and not recording. Being a weekend warrior mtb'er this is the function I use extensively (checking my HR). I reported this to the agent from which I bought the device only to get feedback long after my first complaint. I have in the interim changed batteries 10 times , reset the watch and followed the tech support on Suunto's website. Still the problem continued. I then send the watch to Ultimo (at my cost) and after a week had to follow up. Then I was told that the strap/sensor is faulty and the cost is +- 850 zar. I informed the person that the watch was bought in March 2018 and he rep**** and said ok they will replace at NO cost. My watch was send back to me - Big surprise , when I received my watch their was no strap...............Hallo Ultimo. Never again Ultimo/suunto - your snotty feedback and response is not acceptable. Yes my Suunto watch is up for sale but yet again , don't feel like transferring my frustrations to someone else. I have been in Finland a few times and we do business with 2 big corporations in Finland (where Suunto originates from) I know this Finnish people as very detailed people. It is a pity that AGENTS can do such harm to a company like Suunto.