Poor service, ********** communication

I contacted Ultimo on the 2nd July and they asked i send my Suunto Spartan in to be repaired, which i did that day. It took a month to get the watch back. I got it back on the 2nd August after chasing them. Originally the watch wouldnt charge past 09%. After a month i got the watch back fully charged with a new charging cable. The watch stayed on 99% until it finally turned off. After that it would not charge at all. Ultimo had the watch collected on the 14th August and after a week Id still not heard from them. I have just gotten off the phone and the person there looked at my watch for the first time since it got there a week ago. Poor service. When you phone them, you get a recorded message that says if you dont want to wait for your call to be answered then just email them... dont email them, they dont respond.