Awesome customer service: Marc Jerling

I had battery draining issues with my Suunto Spartan Trainer WHR and sent it off to Ultimo Group in March 2020. It was sent back, but the issues were not resolved. I contacted them again and after the emails went unattended to, contacted them via Facebook after which Mr Marc Jerling contacted me and arranged for the watch to be collected. I received the watch back on 19 August 2020 with a full report on what was done, and this time the battery life is way better! This review is however not because of the service rendered, but for the great customer service I received from Mr Jerling. From day one he kept me in the loop and tried to make the process go as smooth as possible, even after the first courier made a mess of the collection. I now love my watch even more and plan to stay with the brand with my next upgrade. Marc Jerling from Ultimo Group really is an asset to the company and a pioneer in keeping his brand's name high.