RN
Riona N
1 reviews | Active since Mar 2021
29 Apr 2023, 21:22
Ultimatestore.co.za is a *****
I paid the owner of this website for 2 hot toys figures in full.1 of the figures he said he accidentally sold after I purchased it and that I he would re order it from the supplier.The other figure was supposed to take 2 to 3 weeks to arrive from the supplier.It is now almost 1 year later and I have not received my figures.The owner,Sean Delport,does not answer his phone and when I send WhatsApps asking for a refund he says he’s still waiting for the supplier to get back to him and ignores my request for a refund.Please avoid buying from his website at all costs.He is a ***** and I would not like this to happen to anyone else.
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ultimatestore.co.za's replyOfficial
01 May 2023, 13:00Hi Riona
Thank you for your review. We appreciate the feedback and are Happy to attend to your problem.As the items you ordered were special orders . We are unable to do refunds. We have been we asured by the supplier that they have secured your orders. We have been in contact with you as often as possible. If you are no longer willing to wait for the special orders. We are happy for you to use your credit for something else and when the other figures arrive you can purchase them.
We hope we can come to a amicable agreement and that we can sort this out asap. ThanksSean
Thank you for your review. We appreciate the feedback and are Happy to attend to your problem.As the items you ordered were special orders . We are unable to do refunds. We have been we asured by the supplier that they have secured your orders. We have been in contact with you as often as possible. If you are no longer willing to wait for the special orders. We are happy for you to use your credit for something else and when the other figures arrive you can purchase them.
We hope we can come to a amicable agreement and that we can sort this out asap. ThanksSean
ultimatestore.co.za's reply01 May 2023, 13:00
Official
Hi Riona
Thank you for your review. We appreciate the feedback and are Happy to attend to your problem.As the items you ordered were special orders . We are unable to do refunds. We have been we asured by the supplier that they have secured your orders. We have been in contact with you as often as possible. If you are no longer willing to wait for the special orders. We are happy for you to use your credit for something else and when the other figures arrive you can purchase them.
We hope we can come to a amicable agreement and that we can sort this out asap. ThanksSean
Thank you for your review. We appreciate the feedback and are Happy to attend to your problem.As the items you ordered were special orders . We are unable to do refunds. We have been we asured by the supplier that they have secured your orders. We have been in contact with you as often as possible. If you are no longer willing to wait for the special orders. We are happy for you to use your credit for something else and when the other figures arrive you can purchase them.
We hope we can come to a amicable agreement and that we can sort this out asap. ThanksSean