Poorest customer service

I came across their website in November 2020 and was interested in purchasing an item as their electronics are really cheap as compared to the normal retail stores. I was concerned as to whether they are ******** and had asked many questions and browsed their website multiple times.

They seemed legit and their website had many reviews from happy customers so I decided to go out on limb and on 28 November 2020 I made my purchase. I was told the order would arrive 3-5 working days, and I even received my delivery tracking number. The 5 days past, every time I enquired I was told that my order should arrive soon but never did. Two weeks have past and still nothing. I had informed them that this order was a Christmas present for a younger sibling and it was really important that I received it, they communicated to me that they understood and would do everything they can to help me get my order.

Eventually I was informed that my order was delivered to the incorrect shipping address, they will then have to recover my item and thereafter send me a new item, this would take a few days. Another week past, still nothing. On Saturday, 19 December 2020 I am informed that they are not able to recover my item and will refund me my money on 21 December 2020.

I waited for the refund, still nothing reflected. I attempted to contact them via their whatsapp line for days with no response. Today, 30 December 2020, I eventually receive a response to say that my refund was processed and it was successful. Like what the hell?! Do you think I would be sending multiple messages and calling if I had received my funds!

So now I am waiting for the Proof of payment from their bank as I provided the correct banking details and I want to see if the deposit was actually processed or am I just being **** too.

Their customer service is terrible, they never respond to their whatsapp's or emails on a timely basis. I have been waiting for over a month for my order now and I feel like I have just been **** too and ****med. At this moment in time I can't agree or support the reviews on their website and I would not recommend anyone purchase from them.