Cruse NOT booked by Agency with MSC

<p>26/03/2016 we booked and paid deposit for a MSC course on the Sinfonia departing 12/12/2016 for 4 nights from Durban to Portuguese Island. By the 28/06/2016 we had paid in FULL to Ultimate Exotique Travel Alberton for the course, by the 29/07/2016 all money for flights, accommodation and transfers from airport to hotel to harbor had been paid.</p> <p>This was to be my husband’s retirement holiday and my daughter’s matric present. Saved for and planned for 15 years.</p> <p>I had been online with MSC course and done the passenger Registration form. All was good.</p> <p>On the 21/11/2016 I went to see *****goe at Ultimate Exotique Travel to pay for Beverage vouchers as I was told this had to be done 3 week ahead of the departure as no changes where aloud 3 weeks before departure. I asked and it was confirmed that all was fine and on track.</p> <p>I was told by *****goe that we would have all our travel by the 28/11/2016. I called every day for this. Was promised by the 5/12/2016 I would have the travel documents. I called again on the 05 and 06/12/2016.</p> <p> I got extremely annoyed by the 07/12/2016 and called MSC help line, I was told they could not give me information and that I must contact the Travel agent. I left work and went to see them, this is where I found out that we were not booked on the course. They say they paid the deposit but when they paid the balance they used the incorrect booking number. MSC returned the money but the agency never bothered to find out WHY!! MSC cancelled our booking!</p> <p>The course is FULL BOOKED and there is no cabins available.</p> <p>With the result we have paid R40 000.00 for a very special cruse that is not going to happen!</p> <p>The travel agent say we must wait for the 9/12/2016 and see if there is any cancelations, like that is going to happen.</p> <p>I will be at the agency’s door at 09h00 on the 09/12/2016.</p> <p> </p>