*******ion

what ever you do dont use this agency. they are ********* ******* and unprofessional. I booked a trip through them on Msc but due to covid we were unable to go. I have been trying to get a refund from them for almost 2 years now. Every time I ask what is happening, I get one story after the other. Till today I am still waiting for refund. I keep asking Katie (the person im dealing with) for the companies complaint number so I can lay a complaint and hopefully get my money back sooner, but she never gives me the info I requested….. only to find out she is the owner so I cant complain to her about her company and her service…. Msc should cut all ties with this travel agency, your company name is being dragged through the mud cause of ultimate xotique travel