RK
Ria K

1 reviews | Active since Aug 2021

04 Aug 2021, 10:15

ULTIMATE AUTO VAN DER BIJLPARK

Very bad experience, bought a Pajero and had to take it back for several repairs, stood at the one place for 2 weeks before they found the fault. Once home on further inspection on the repaired radiator and intercooler the pipes and connections were either loose or broken. I also don't know how the car went through roadworthy as one of the break lights weren't working!? We decided to return the car as new problems and repairs were required. The owner avoided us like the plague. His wife was tasked to deal with us regarding the return of the Pajero. We asked for a summary of how she arrived at the refined amount which we never received. The salesman, M****ll tried to assist but that was not successfully. I paid R71,800 cash for the shortfall between the trade a in (Jeep) and the Pajero. Except for waiting a full week for the refund I was only paid R64,900 a shortfall of R6,900 which I still don't know how its made up. I will definately not recommend this company to anyone. Let sbitter taste in my mouth.

0
Replies (4)
Ultimate Auto
Ultimate Auto's reply04 Aug 2021, 11:40
Official
CLIENT WAS VERY HAPPY WITH SERVICE, BUT DID NOT TRUST VEHICLE AFTER REPAIR, CANCEL THE DEAL AND WE RETURN HIS TRADE INN WITH REPAIR COSTS DEDUCTED AND COSTS WE HAD ON THE VEHICLE THAT HE DECIDED TO CANCEL. THE OWNER HANDEL THE CUSTOMER CARE HERSELF AND NOT HER HUSBAND.

Best regards,

RK
Ria K's update04 Aug 2021, 12:03
Reviewer Update
Why should I be held liable for the cost of the repairs? The vehicle will still be sold by yourselves?! This is unacceptable, you even told us that the head will have to be taken out as the car overheated. The car had a one month guarantee, the vehicle had no power when we bought it,hence the repairs required. The Jeep was not registered back in our name after we took it back, but we were charged for that! The deal was canceled because of your inability to fix the car properly!
Ultimate Auto
Ultimate Auto's reply04 Aug 2021, 15:18
Official
WE TOLD THE CUSTOMER THAT THERE WOULD BE A CANCELATION FEE, AND HE WAS HAPPY,  BECAUSE WE WERE MORE THAN WILLING TO REPAIR THE VEHICLE, AND THERE WERE COST TO HIS TRADE INN. THERE WERE COSTS ON BOTH VEHICLES DUE TO HIS PURCHASE. CUSTOMER EVEN TOLD US THAT IF WE CAN GET ANOTHER VEHICLE SIMULAR TO THAT ONE HE WILL BUY IT, BECAUSE THE WAY EVERYTHING WAS HANDLED. PLEASE CONTACT THE DIRECTORS IF YOU WANT TO DISCUSS  ANY

Best regards,

RK
Ria K's update05 Aug 2021, 10:18
Reviewer Update
WHY DON'T YOU JUST PAY MY MONEY BACK?