Uloans not updating payments!

I am a customer of Uloans since September 2020. I have been making my payment religiously on time every month. I have been emailing and pleading with Kerri Brammer who has responded to my MANY emails only ONCE saying that they have encountered a reporting issue however it will be updated, its been 2 months since and I still experience the same issue monthly. My account is not in arrears!!! This has brought my credit score down my 70 points this month alone! I cannot be spending time logging disputes with all the bureaus every month. This is not fair! You are ruining my credit report and to make things worse no one even responds... I've called many times, sent emails and even whatsapp messages. I cannot understand how you can report that a customer is in arrears however I have not missed a single payment! In these harsh times people can not afford to have their credit scores go down the drain! I'm exhausted trying to get Uloans to fix this. I hope that this reaches someone who can help.