Uloans Management dragging their feet on an employment confirmation decision
I am a current client of Uloans and was informed that employment confirmation for a new consolidation loan can only be done telephonically to a business landline. The HR department is currently working remotely, and their landlines are not operational. Telephonic confirmation can only be done telephonically via the HR consultant's mobile number. Previous employment confirmation was done via email. The matter was escalated to Management who are taking their time to make a decision. This has been pending since 4 January 2021.
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Uloans's replyOfficial
08 Jan 2021, 11:14Sharief we sincerely apologise for the delay and will try and speed up the process. As a result of Covid-19, we have no choice but to follow the employment verification process of a brand new application. The 1 star rating is a bit hars as it is your employer delaying the process.
Uloans's reply08 Jan 2021, 11:14
Official
Sharief we sincerely apologise for the delay and will try and speed up the process. As a result of Covid-19, we have no choice but to follow the employment verification process of a brand new application. The 1 star rating is a bit hars as it is your employer delaying the process.
Uloans's replyOfficial
09 Jan 2021, 09:25Sharief, it’s not necessary to use this platform for service. Please use ***it as that goes directly to the email of the Head of Operations.
Uloans's reply09 Jan 2021, 09:25
Official
Sharief, it’s not necessary to use this platform for service. Please use ***it as that goes directly to the email of the Head of Operations.