aK
audrey K
1 reviews | Active since Jan 2021
04 Jan 2021, 11:51
ULOANS
Good day
I have never encountered such terrible service from a financial service provider..
I took the loan in Oct 2020, first month debit order went off smoothly.
In November I was away on holiday and my account was debited on the 23rd not as per mandate.. which was a great inconvenience resulting in me not being able to get back to work on time as my funds were depleted. Ulaons only managed to reverse the amount 3 days later. No compensation or apology for the inconvenience of missing 2 days of work etc.
On the 27th of November my account was debited twice, and refund was done the following day.
Now in Dec my account was debited 3 times, sent emails to Uloans and the last and only response i got from Uloans was that IT, Finance and Management were looking into it and i would be refunded. To date i have still not received feedback from Uloans or money refunded into my account. Call centre goes unanswered.
I had my other debit orders returned because of this whole situation. My credit rating has been put into disrepute!!!
Helpful (0)
Replies (6)0
Replies (6)
Uloans's replyOfficial
04 Jan 2021, 12:05Good day Audri,
I would like to profusely apologise for the inconvenience caused, December was problematic as DebiCheck mandates cannot be moved therefore additional Neado's were loaded. I will immediately look into this and get it resolved. My sincere apologies again - Head of Operations
I would like to profusely apologise for the inconvenience caused, December was problematic as DebiCheck mandates cannot be moved therefore additional Neado's were loaded. I will immediately look into this and get it resolved. My sincere apologies again - Head of Operations
Best regards,
Uloans's reply04 Jan 2021, 12:05
Official
Good day Audri,
I would like to profusely apologise for the inconvenience caused, December was problematic as DebiCheck mandates cannot be moved therefore additional Neado's were loaded. I will immediately look into this and get it resolved. My sincere apologies again - Head of Operations
I would like to profusely apologise for the inconvenience caused, December was problematic as DebiCheck mandates cannot be moved therefore additional Neado's were loaded. I will immediately look into this and get it resolved. My sincere apologies again - Head of Operations
Best regards,
aK
audrey K's updateReviewer Update
04 Jan 2021, 12:11Apologies do not help me because I communicated this from the 23rd of Dec and nothing happened.
What are you going to do about my credit rating!!!
What are you going to do about my credit rating!!!
aK
audrey K's update04 Jan 2021, 12:11
Reviewer Update
Apologies do not help me because I communicated this from the 23rd of Dec and nothing happened.
What are you going to do about my credit rating!!!
What are you going to do about my credit rating!!!
Uloans's replyOfficial
04 Jan 2021, 12:24I understand your frustration Audrey, I will do everything possible to rectify this situation, let's start with the wrong deductions and the refund and then move on to fixing the bureau issue.
Best regards,
Uloans's reply04 Jan 2021, 12:24
Official
I understand your frustration Audrey, I will do everything possible to rectify this situation, let's start with the wrong deductions and the refund and then move on to fixing the bureau issue.
Best regards,
aK
audrey K's updateReviewer Update
04 Jan 2021, 12:25Thank you, I will await your response.
aK
audrey K's update04 Jan 2021, 12:25
Reviewer Update
Thank you, I will await your response.
aK
audrey K's updateReviewer Update
04 Jan 2021, 13:07Thank you very much Kerri I really appreciate your prompt response, its a pity it had to lead to this which is not how I conduct disputes but I was left with no option..
Thank you!!
Thank you!!
aK
audrey K's update04 Jan 2021, 13:07
Reviewer Update
Thank you very much Kerri I really appreciate your prompt response, its a pity it had to lead to this which is not how I conduct disputes but I was left with no option..
Thank you!!
Thank you!!
Uloans's replyOfficial
04 Jan 2021, 13:11Hi Audrey, glad it was resolved and again apologies for the inconvenience caused. A 4/5 star rating for complaint resolution would be appreciated.
Best regards,
Uloans's reply04 Jan 2021, 13:11
Official
Hi Audrey, glad it was resolved and again apologies for the inconvenience caused. A 4/5 star rating for complaint resolution would be appreciated.
Best regards,