False promises. Appalling in every way. Never use this company

17 days before my move, I accepted a quote from Alex at Ultimate Logistics for an 8 ton truck with 5 staff to come at 08:00 on moving day. I also requested and received confirmation for packing of 30 boxes and mattress covers for 2 beds. I received written confirmation from Alex the day before the move that all was in order. Despite this, the move was endlessly problematic and unprofessional: 1.) At 08:00 on moving day, Alex called to say they did not have enough boxes and the place they usually bought from was closed so they needed to find another supplier. When asked why this hadn't been planned for at the time of booking, he said it had been but then another move had used up the boxes 2.) At 09:00 they finally arrived with a 6 ton truck and 3 movers 3.) Next thing, our high end mattress was being dragged across the floor, uncovered, to the truck. According to the movers, they did not have such things as mattress covers 4.) When I called Alex to complain, he did not answer his phone (although eventually did phone back) 5.) Despite breaking all the terms of his quote, he initially refused to give a discount because he said the smaller truck would require two trips. When I asked why I hadn't been informed about the change of plan when I had sent my confirmation inquiry the previous day, he said that they'd only found out that the 8 ton truck (apparently they only have one) was not operational (burst a water pipe upon return from a long haul) that morning. When asked why he hadn't informed me when calling to let me know about the box shortage so that I, as the customer, could make the decision about proceeding with a doubly long, two-trip move or cancelling, he seemed to think it was his own prerogative to have made the decision for me. He eventually conceded to give me a discount only after I refused a second trip and threatened legal action for breach of contract.