Mr Lungisani Mhlophe - thank you for excellent customer service

I spent the better part of the week calling the university trying to resolve a challenge with their online registration system. It did not help that there was no contact details provided, so one had to search for the relevant faculty to try and get help. After more than a 100 unanswered calls, I called the only number that was provided on the contact us, that was not for the faculty I was trying to engage with. I was fortunate enough to be attended to by Mr Lungisani Mhlophe. He told me that he does not work for the faculty, but he will try and assist me. Mind you, the call was after 4pm and most of the people he tried calling at the faculty had knocked off. He promised to get help for me the following morning. By 8h30 in the morning my issue was resolved (this after waiting more than a week to be attended to by the faculty concerned). He even called to check if it was indeed resolved! Talk about going above and beyond the call of duty!!! He could have easily told me that the matter does not fall in his area of responsibility. But because he understood his role he assisted. If I could, I would give you an award for best customer service! You redeemed the university after the worse customer service experience for me! I hope that the powers that be see this and acknowledge you accordingly.