UK VISA APPLICATION ContactID#***#

<p>I have submitted, on behalf on my wife, the following complaint to the UK visa office's web site on 10 August 2016. All that I get from them is e-mails stating</p> <p>" Thank you for contacting UK Visas and Immigration international enquiry<br /> service.<br /> <br /> With the information you have provided, we have now escalated this request<br /> (Contact # to the relevant department who will investigate your case and<br /> will be back in contact as soon as possible'</p> <p> </p> <p>This is dragging on now for months and they are sitting with our funds and doing nothing. If I cannot get results by way of this complaint I have to lay a theft charge at the SA Police. See above for there reference number</p> <p>Below is our initial complaint</p> <p> </p> <p>My wife and I have app**** for UK visa’s and visited your Pretoria office on 25 May 2016.</p> <p> </p> <p>I had to get an urgent visa and had to pay additional fees for that. One of the staff members assists us to pay the amount at your office with my credit card.</p> <p> Kobus Muller</p> <p>Your staff member has made a mistake in that he enters the amount if the urgent visa application was for myself and my wife. A total amount of R 7 144.12 was paid. See confirmation below.</p> <p> </p> <p>When we spoke to the consultant we have mentioned it to her and we have completed an application for a refund of half the amount i.e. R 3 572.06.</p> <p> </p> <p>Up to date we have not received the amount and I see this in a very serious light. Funds withheld that should have been refunded more than two months ago. I am losing interest</p> <p> </p> <p>I also insist to get the refund in rand and not in UK pound</p> <p> </p> <p>Regards</p> <p> </p> <p>Kobus Muller on behalf of Johanna Catharina Muller</p>