RP
Renard P
1 reviews | Active since Dec 2014
25 Aug 2021, 21:39
Run when you see UIS Australia
Stay clear of this agency. They are extremely pushy in getting you to pay them huge amounts of money and are are extremely condescending. They pushed me into paying R18k for a visa eligibility assessment, where other agencies do it absolutely for free. Will never make that mistake again. Hopefully with this review I can #win a little again.
Helpful (0)
Replies (4)0
Replies (4)
UIS Australia's replyOfficial
26 Aug 2021, 11:11Hi Renard,
I'm a customer support rep for UIS Australia.
First of all, thank you for your feedback. It's important to us when people share their experience with our services as it helps us improve and grow.
Secondly, we would be happy to learn more about your experience with our consultants and resolve any issues with you. Would you kindly send us an email for further assistance?
All the best,
UIS Australia
I'm a customer support rep for UIS Australia.
First of all, thank you for your feedback. It's important to us when people share their experience with our services as it helps us improve and grow.
Secondly, we would be happy to learn more about your experience with our consultants and resolve any issues with you. Would you kindly send us an email for further assistance?
All the best,
UIS Australia
UIS Australia's reply26 Aug 2021, 11:11
Official
Hi Renard,
I'm a customer support rep for UIS Australia.
First of all, thank you for your feedback. It's important to us when people share their experience with our services as it helps us improve and grow.
Secondly, we would be happy to learn more about your experience with our consultants and resolve any issues with you. Would you kindly send us an email for further assistance?
All the best,
UIS Australia
I'm a customer support rep for UIS Australia.
First of all, thank you for your feedback. It's important to us when people share their experience with our services as it helps us improve and grow.
Secondly, we would be happy to learn more about your experience with our consultants and resolve any issues with you. Would you kindly send us an email for further assistance?
All the best,
UIS Australia
RP
Renard P's updateReviewer Update
27 Aug 2021, 11:37No thank you.
Unless you are going to pay back R23 000 that your company took from me. I have engaged with an actual credible agency who have advised that the work you have done was a waste of time and money. They did exactly the same work as you and didn't charge me a cent, and in addition gave me the correct advice and guidance going forward.
Thank goodness I stopped engaging with you before I lost R100 000.
Like I said, unless you are willing to refund me I will not engage with you. I hope I will help other people trying to make an extremely important life decision, to not get ****** like I did.
Regards
Unless you are going to pay back R23 000 that your company took from me. I have engaged with an actual credible agency who have advised that the work you have done was a waste of time and money. They did exactly the same work as you and didn't charge me a cent, and in addition gave me the correct advice and guidance going forward.
Thank goodness I stopped engaging with you before I lost R100 000.
Like I said, unless you are willing to refund me I will not engage with you. I hope I will help other people trying to make an extremely important life decision, to not get ****** like I did.
Regards
RP
Renard P's update27 Aug 2021, 11:37
Reviewer Update
No thank you.
Unless you are going to pay back R23 000 that your company took from me. I have engaged with an actual credible agency who have advised that the work you have done was a waste of time and money. They did exactly the same work as you and didn't charge me a cent, and in addition gave me the correct advice and guidance going forward.
Thank goodness I stopped engaging with you before I lost R100 000.
Like I said, unless you are willing to refund me I will not engage with you. I hope I will help other people trying to make an extremely important life decision, to not get ****** like I did.
Regards
Unless you are going to pay back R23 000 that your company took from me. I have engaged with an actual credible agency who have advised that the work you have done was a waste of time and money. They did exactly the same work as you and didn't charge me a cent, and in addition gave me the correct advice and guidance going forward.
Thank goodness I stopped engaging with you before I lost R100 000.
Like I said, unless you are willing to refund me I will not engage with you. I hope I will help other people trying to make an extremely important life decision, to not get ****** like I did.
Regards
UIS Australia's replyOfficial
30 Aug 2021, 16:33 Hi Renard,
We're sorry to learn that this has been your experience with us.
Looking into your case we found that you purchased a Visa Eligibility Evaluation and Docs package. You paid a small portion out of the total amount.
As per your request, your account manager placed your case on hold due to personal matters. The application process is still on hold and no other payments have been made.
If you wish to continue with us we would be happy to continue working with you too. Otherwise, we wish you the best of luck and a successful application process.
All the best,
UIS Australia
We're sorry to learn that this has been your experience with us.
Looking into your case we found that you purchased a Visa Eligibility Evaluation and Docs package. You paid a small portion out of the total amount.
As per your request, your account manager placed your case on hold due to personal matters. The application process is still on hold and no other payments have been made.
If you wish to continue with us we would be happy to continue working with you too. Otherwise, we wish you the best of luck and a successful application process.
All the best,
UIS Australia
UIS Australia's reply30 Aug 2021, 16:33
Official
Hi Renard,
We're sorry to learn that this has been your experience with us.
Looking into your case we found that you purchased a Visa Eligibility Evaluation and Docs package. You paid a small portion out of the total amount.
As per your request, your account manager placed your case on hold due to personal matters. The application process is still on hold and no other payments have been made.
If you wish to continue with us we would be happy to continue working with you too. Otherwise, we wish you the best of luck and a successful application process.
All the best,
UIS Australia
We're sorry to learn that this has been your experience with us.
Looking into your case we found that you purchased a Visa Eligibility Evaluation and Docs package. You paid a small portion out of the total amount.
As per your request, your account manager placed your case on hold due to personal matters. The application process is still on hold and no other payments have been made.
If you wish to continue with us we would be happy to continue working with you too. Otherwise, we wish you the best of luck and a successful application process.
All the best,
UIS Australia
RP
Renard P's updateReviewer Update
31 Aug 2021, 06:20Thank you for downplaying the process like you do. I am sure you aim to make it seem like a very straight forward process and that your agency does exactly what others would do.
This is not the case. I don’t see how you investigated the way you charge an exuberant amount of money to tell someone which visa they are eligible for, where other agencies do that for free.
You are twisting the facts. I paid R23 000 for the visa eligibility assessment. That is not a small amount. The small amount you talk of was a down payment on the next R75 000 you wanted to charge for continuing the application. Please do not downplay my experience and loss of time and money. I find your company extremely forceful and condescending. I was told, while I was trying to secure funds and having to postpone payment dates that it “ doesn’t look good for me” and again was told this when I wanted to cut ties. Implying that I have to do whatever possible to pay you as quickly as possible.
How can you make customers feel forced to make payments like that.
And all of a sudden when I want to cancel my relationship I am told that I am making a mistake and it doesn’t look good on me.
Shocking
This is not the case. I don’t see how you investigated the way you charge an exuberant amount of money to tell someone which visa they are eligible for, where other agencies do that for free.
You are twisting the facts. I paid R23 000 for the visa eligibility assessment. That is not a small amount. The small amount you talk of was a down payment on the next R75 000 you wanted to charge for continuing the application. Please do not downplay my experience and loss of time and money. I find your company extremely forceful and condescending. I was told, while I was trying to secure funds and having to postpone payment dates that it “ doesn’t look good for me” and again was told this when I wanted to cut ties. Implying that I have to do whatever possible to pay you as quickly as possible.
How can you make customers feel forced to make payments like that.
And all of a sudden when I want to cancel my relationship I am told that I am making a mistake and it doesn’t look good on me.
Shocking
RP
Renard P's update31 Aug 2021, 06:20
Reviewer Update
Thank you for downplaying the process like you do. I am sure you aim to make it seem like a very straight forward process and that your agency does exactly what others would do.
This is not the case. I don’t see how you investigated the way you charge an exuberant amount of money to tell someone which visa they are eligible for, where other agencies do that for free.
You are twisting the facts. I paid R23 000 for the visa eligibility assessment. That is not a small amount. The small amount you talk of was a down payment on the next R75 000 you wanted to charge for continuing the application. Please do not downplay my experience and loss of time and money. I find your company extremely forceful and condescending. I was told, while I was trying to secure funds and having to postpone payment dates that it “ doesn’t look good for me” and again was told this when I wanted to cut ties. Implying that I have to do whatever possible to pay you as quickly as possible.
How can you make customers feel forced to make payments like that.
And all of a sudden when I want to cancel my relationship I am told that I am making a mistake and it doesn’t look good on me.
Shocking
This is not the case. I don’t see how you investigated the way you charge an exuberant amount of money to tell someone which visa they are eligible for, where other agencies do that for free.
You are twisting the facts. I paid R23 000 for the visa eligibility assessment. That is not a small amount. The small amount you talk of was a down payment on the next R75 000 you wanted to charge for continuing the application. Please do not downplay my experience and loss of time and money. I find your company extremely forceful and condescending. I was told, while I was trying to secure funds and having to postpone payment dates that it “ doesn’t look good for me” and again was told this when I wanted to cut ties. Implying that I have to do whatever possible to pay you as quickly as possible.
How can you make customers feel forced to make payments like that.
And all of a sudden when I want to cancel my relationship I am told that I am making a mistake and it doesn’t look good on me.
Shocking