Taking customers for a ride during Covid-19 lockdown

We booked to go to the cottages with friends for the Easter weekend. About 2 weeks before lockdown was announced I checked in with them to see if they were staying open and expressed my concerns about potential lockdown. I was told not to worry. When lockdown was announced we obviously could not go - not by choice but by law. I approached them to get our deposit back confident that given the President's instruction to businesses like this not to penalise customers due to lockdown that it would be returned. I was told the deposit would not be returned but they would hold the date for us for an extended period. This did not work for us as the only reason we were looking to visit the spot rather than another region we had not been to before was because the kids were involved in a local event which was now cancelled. After much argument we were offered 50% of our deposit back. This did not seem fair but they told us that the booking agent Safari Now would not allow anything more. I contacted Safari Now to be told this was not the case and Uitvlugt were refusing to return the full deposit because they had bought new beds and bedding to accommodate us. I am not sure why this was necessary as we were less in number than the advertised accommodation capacity for the cottages. I also have to ask why we should be held accountable that their bedding needed an upgrade - they chose to accept the booking. If their facilities were not up to scratch to accommodate the booking they accepted this is hardly our fault. We were assured by Safari Now that they did not condone the half truths that had been told nor the abuse of consumers during this crisis. We were assured it would be resolved in 48hrs. That was 2 weeks ago. I have heard nothing since. It leaves a bitter taste in my mouth that people act so *********ly. We travel extensively on business and without fail all our bookings were fully refunded when lockdown was announced. I had so hope that Safari Now would have the ethics to sort this out but sadly they too put getting their cut above ethics and left us high and dry. I would not recommend putting your trip in the hands of either Uitvlugt or Safari Now as you risk disappointment.