UIF Connect is disconnected.

We started the venture with UIF connect early March after receiving a referral from family members. We paid the amount as per the instruction received for them, we immediately send all the forms we had according to their instruction only to find out after two weeks that some forms was incorrect. We then immediately gave it our attention and send the forms back the following day we heard nothing from them my wife received mails to reset her Ufilling password but no one mailed us for any mail to be forwarded or to be send to them so my wife made an inquiry and guess what they needed the freaken mail, after we did send them my wife's login detail with all the necessary documentation right at the beginning. After consulting with a contact at the DOL which could access my wife's portfolio we were told that nothing was loaded, we received a mail the following day that it will take 35 working days for the process and guess what my wife will then be back at work. When you try and send a Facebook review they only allow the good stuff which is bull**** because they must share the good the bad and the ugly. So my contact gave me the Director of DOL contact details and I'm reporting them. By sending my wife a mail and stating that you saw my post and that you apologies because of the system being offline doesn't help the fact that you don't deliver a good service if the complaints and reviews date so far back as early 2018.