UIF Connect BAD service

I lost my job of 17 years end of July 2019. I contacted a company UIF Connect to assist with my UIF claim. I paid them R750. They submitted the claim but my experience with them has been terrible. I can never get hold of them by telephone. Emails they would take weeks to respond to with the same story. InJanuary 2020, I started calling the UIF department myself. I have on 3 occasions asked them to refund me as I am doing all the following up myself. I received an email from UIF Connect today to say the same old story that my claim has not been assessed as yet. I however, was told by a Supervisor at the UIF Department on Monday that my claim was approved. UIF Connect did not even know this (it became apparent once I received their email today). I emailed them back immediately to make them aware of this. They don't respond. I had no service from them. They take people who have lost their income, money and then don't give a service at all! I am very disappointed and upset about this. It is enough that you need to deal with not having employment, then you get companies like UIF Connect that still does not take responsibility for their actions. Pay back the money UIF Connect!