Uif claim

Uif connect, Tamaryn was the person assisting us, did my uif claim online for me, I paid R750 for their services. They submitted my claim on the 11th of February 2019. They said we must wait 35 days working days for the claim to pay out. On the 26th of March i phoned the uif offices, and they told me that there was still documentation outstanding. I phoned Tamaryn and she informed me, i dont have to worry about anything and that i will receive the payment in the 35 day period. The payout date was on the 3rd April 2019. It never happened. I send an email on the 4th April 2019 asking her to please let me me know what is going on. I also send her a message and i phoned her on her cellphone, I was ignored. On the 5th of April 2019 I phoned her again and another lady answered the phone telling me that Tamaryn wasn't available, and she will call me back shortly. She never called me back So I phoned again and Tamaryn answered the phone. Telling me that the uif offices needed some more documentation that are outstanding. (So everytime I must do the follow up myself and no feedback from Tamaryn) While I was talking to her she puts the phone down. So I phoned my previous employer ask them to phone Tamaryn so that the matter can be resolved. She never answered her phone. She told me that I must do the claim myself from now on, she's not going to help me anymore, i paid her for the service and there was no service, and still no claim was paid out. I'm not employed at this moment and need my uif urgently. Tamaryn is a person you cannot rely on, she's got her own rules. Always rude when phoning her, and always have a answer for everything you ask her but nothing is happening. Anton