Waiting since 2019 for my uif

I have been waiting since 2019 for my uif claim and i have had no success even when the matter has been escalated to Peter the deputy director and he sent it through to Phumzile the senior supervisor for the uif department. I put ny claim in at the Maponya Mall UIF centre. Phumzile now tells me she now has no feedback from the head office and they closed for the financial year until the 2nd of April 2024. I have explicitly explained my finacial situation and that i have been visiting the Maponya Mall branch since December 2023 and to date I have had no sucess. In November this year I will be waiting 5 years to receive a payment from the UIF fund. I feel its unfair because i had to contribute at every company towards the fund for when I am unemployed yet to date i have to beg for almost 5 years for money thats rightfully mine. I am unemployed and i am a mother of 4 children. I have been unable to pay rent since December and I have to be out of the house im renting by the weekend if i do not come up with the rent money by then. I have thought that this time i would receive my money but what i see is that they want me to forfeit some of my money since im still im the 4 year period but by November i will not be. They are delaying on purpose as i should be given the status of high priority given the fact that i have been waiting since 2019. This is howedr not the case and now again in yold to wait until Phumzile the senior supervisor contacts me. She also said that i mustn't call the uif contact centre or go on my profile