Very poor service from the UIF Department

I went to the UIF Offices in Alberton about 8 weeks ago. We were still on a high level of the Covid Virus, so they didn't let anyone in the building. You needed to stand in the que until it was your turn in front. I'm partially blinded . So I had help and was send back and forth a couple of times. When they were happy with all ny paper wok, I was told I can expect payment in 4 weeks ime. I'm on temp disable so I'm booked off until Jan. Because of my eyes. About 3 weeks ago I've contacted a person working @ the Labour department. And asked her to please check where this status are. I was currently in week5. She did check on the system and came back telling me there's no claim. She suggested I send my claim through to her. She will sent this to the correct people and this should not take very long. Today I've contacted her to hear that she have forward my claim to 2 other people, but there's still nothing on the system. So 8 weeks down the line and all that I can show for this is time waisted. UIF is something we all need to pay if you are earning an income. But when it comes to the claiming part. There's no service? Is this part of the *******ion scheme again? I'm asking because no one can answer me by when I can expect my money.