UIF Useless!!

I was retrenched in August 2020, I apply for UIF benefit in October 2020, I was giving the run around from the beginning. The agents on the E-filing call centre are useless, If you ask to speak to someone in charge, they say this is not allowed! You never get the correct story, always something new, you first have to wait 35 working days , then they need something ells from you, another 15 , or 35 or whatever days to wait. I am so frustrated with them that loose my cool ever time I speak to someone new... , Who do we complain to when you are not satisfied with the service???When I saw the Carte Blanche exposé last Sunday I was furious again! When is this going to be sorted?? I have had no money(income) for 6 months , and no answer, as to when I will get my benefit?? Where to from here???