UIF Service delivery

After contacting the Uif department and sending a copy of my ID to them to unblock my profile on the 20th March 2024 and after numerous phone calls to try and get assistance I have still not been helped. The query is escalated and referred to the management with no follow through on feedback. My claim forms have also been emailed through on the 20th March 2024 in hopes that someone from the Department would try to assist in having the claim assessed. However the customer service provided is of a poor quality and no sense of urgency. Reference number for query: [CASE ID: C-***] UIF.