UIF - POOR SERVICE DELIVERY

Good morning

My UIF Rating is minus 999%

MY QUESTION TO THOSE WHO STILL HAVE A JOB; WHY ARE YOU PAYING UIF IF THEY ARE BANKRUPT???????????????????????

My sad story I was retrenched and submitted my documents successfully around 26 Jan 2021. On 1 March 2021, I contacted their call center. They informed me that I should have called back on 26 Jan 2021 to inform them that I had uploaded my documents so that it could be collected and sent to the claims department. On 1 April 2021 I was told by their call center operator that they did not receive feedback from the claims department. I logged onto ufiling and had to reset my password to gain access. It showed that my claim was processed on 26 Jan 2021. On 1 May they told me the same story. I logged a compliant to UIF with no luck. Around the middle of May I logged onto ufiling and logged a disputed on their system. The ball then suddenly started to role. I received an sms stating that I will be paid in 7 working day. I received a payment into my bank account around the end of May 2021. I tried to log onto ufiling in Jun 2021 and was BLOCKED. I tried to resent password. The system told me that I did not exist. I contacted the call center, who informed me that they will log a ticket. I received an email with the ticket number. I called on Monday this week and was informed that they will send an email to their supervisor. Tuesday, 6 July 2021, I called, again same story and was told that I must wait 7 to 10 working days for this to be resolved. This time round, I could reset my password as I received my username and password on sms, however I could not logonto their system with the new password provided by their system. Wednesday, 7 July 2021 I went to UIF, Germiston. The place was empty. The sweet vendor told me to go to Boksburg. I drove to Boksburg, joined the long queue outside on the pavement. There was no social distancing. As I got closer to the door after a hour or so of waiting in the queue, I was told by the assistant walking around that I must fill the register because it is a payment query and If I don't receive feedback in 7 working day, I must come back. They cannot even tell me how much I will get and for how long.

SO HOW IS THIS PROCESS PREVENTING ME FROM CATCHING COVID-19 DELTA.

UIF SEEM TO BE BANKRUPT.

I CANNOT GET ANY MORE FINANCIAL ASSISTANCE FROM THEM ALTHOUGH I HAVE CONTRIBUTED TO THE FUND SINCE IT STARTED. I HAVE BEEN WORKING FOR 27 YEARS CONTINUOUSLY.

I CANNOT EVEN GET A JOB IN TE FLEET MANAGEMENT OR MOTOR MANUFACTURING AND BODY BUILDING INDUSTRY AS A PROFESSIONAL MECHANICAL ENGINEER.

I NOW FIND MYSELF IN A VERY DIFFICULT FINANCIAL SITUATION.