Non response from UIF - Ufiling query

<p>On 29 June 2016, I submitted my UIF claim for the first time since I started working about 20 years ago. I have never claimed ever before. I visited the UIF offices in Bellville, Middestad Mall and gentleman advised me to regisgter online on the Ufiling website as this will be more conveneint and he kindly explained to me step by step what I need to do. I Then registered the same day but only submitted my claim the next day. And yes to date I have had no help whatsoever.On 18 August 2016 I called in and was transfered from one agent to another and this while I am calling from my mobile phone to the following two numbers: ********** 464 and ********** 680. I spend around 20 minutes on the phone on each number, just being transfered from one agent to another. I then emailed a feedback request, no response. Then when Iogged in on my profile, I noticed, my cliam was send to the for payment three days after I logged the claim, but was cancelled by the paymaster, but no reasons was supp**** so I could not even contact the "paymaster" to query the cancellation. I have since emailed on 24/08/2016, 22/06/2016, 19/10/2016, 29/10/2016 and up until January 2017 and no one even rep****. So please explain to me why you have a whole new department within UIF that is suppose to make claiming easier and fully staffed yet no one ever respond? I just do not understand how you can brag your service has improved as I think it is the same. It another govermental department that does not service the community. </p>