Do not use UIF matters - terrible service

I submitted my documents to these people in September last year. It should be the first of 4 claims - it is now end of March 2016 and they are still submitting documents. I have to beg for feedback and the owner (I'm told it is Rene) can't care less. She has the money I paid - why should she care about me. I've had various consultants that left Rene's employ (Monique, Nikita). These people seem to sit back and hope that a claim is paid - none of them want to pick up the phone and call Dol to confirm receipt of documents. I wish I never spent money on this, I should have done this myself. Last I heard anything (after again having to ask them for feedback) was 2 weeks ago. I'm now talking to Esme who seems nice and is trying to \help\" but I've lost all hope and faith in this organization. They started blaming everyone else (like my employer) when I started getting very upset in January 2016. Before that I received generic emails. My employer also told me about documents that were outstanding (earning Rene's money)!!"