Disgusting service

<p>I write this complaint with a heavy heart and an empty pocket. Having heard of your bussiness by a colleague dicided to give you a try. I must say I am very disgusted with the lack of communication regarding my application, lack of customer service and the excessive use of effort on my end yet you were supposed to make life easy. First there was no mention that there would be an additional R 150 for courier or delivery of documents to you we spent lots of time scanning documents not knowing you needed the originals. We spents a whole month going back and forth and being sent to redo documents which were already done the correct way with no valid reason as to why I needed to go to hospital and bank? Furthermore the lack of payment to detail concerning the use of my old passport number which seemed normal to you ,has left me with another 3 weeks wait on top of the 6weeks I already have had to wait and the other 2weeks making it a total of 11weeks. Honestly this is not acceptible of which I do not get a proper apology needeless to say any compensation back. My bills have been at a stand still and am being threatened to be blacklisted with some financial institutions. This service is totally not worth my money. My baby needs diapers, clothes and a stress free mother in order to produce breast milk just to mentiom a few. Please sort this out and a refund will be welcome for the inconvenience for the disgusting service and time watsed and all the grey hair I have grown. if i was the only bread winner my whole family would have gone hungry or ben thrown to the curb coz of your shoddy work??</p>