Worlds WORST service and incompetance award goes to..... UGU DISTRICT MUNICIPALITY!! Well done you deserve it....

Never have I seen or experienced such ***********, unprofessional, rude and obnoxious people or service before. We owned a holiday home in Munster, Glenmore which most unfortunately falls in the UGU district. When you try to call them, be prepared to take a day leave from work, they don't answer and drop calls if they don't want to talk to you. If you get through you are definably at the wrong department but they can't transfer you to the right department and you must call another number that does not get answered or send an e-mail into a bottomless pit. They only do meter readings when you phone to complain about accounts that are unexplainable even by themselves and the ultimate answer is "we only did an estimate". Funny thing is an estimate of what I ask, we went to that property twice a year if this much but the bill was a standard R1000 a month, very interesting I must say. Sure you get one free septic tank cleanout in a month, but don't think they just come and do it - you have to call and ask them to do it. Then if you are lucky they arrive a week later. We sold the property in March 2017. Needless to say may account was in credit as I kept paying their ridiculous amounts like a good account holder does. It was further in credit due to the attorneys paying them three months estimate in advance but as we know the estimate was wrong. My documents to close the two accounts (we had two stands) went to them on 08 March 2017, I can assure you since then I have spoken to each and every person in that office who I am allowed to talk to if they answer. They conveniently don't give reference numbers, probably because they know they won't use it in any case. I have e-mailed every mailbox they have told me to e-mail with no response. I have asked nicely, appealed desperately, complained, threatened and today even shouted at some gentlemen who had the audacity to be sarcastic with me when I got to him the third time after my call was dropped. I will mention some names Philane Lwaca, Sbongiseni Ngidi, Brendon, Skhumbuzo and many more that I can't even remember and not one of them ever returned my calls as they said, helped me without transferring me, resolved my query, tried to be a bit friendly or at least understand my problem - I actually just don't have words for how pathetic and disgraceful this whole experience has been. There is one compliment I can give, this is to Rhea, I don't have her surname. She called me last year about some story they had regarding my account number which was nonsense in any event as the account was so clearly written on all my correspondence, but she was doing her job and was friendly and just asking me for my account details and she gave them the feedback, not her fault the rest of them could care little to nothing about having pride in getting their job done. One of my five calls today I got to her again and once again she was friendly, understanding and helpful. She remembers the project she worked on last year to call many clients. My saga is still on-going as I have now been given a Mr Naidoo to contact or e-mail but forgive me if I say I have little faith in this matter then being resolved. All I want is for Ugu to refund me the money they owe me. I don't want anything that is not due to me. Are they in such financial difficulty that they can't even pay me back my less than R8000, not that I know the amount as that is also a state secret..... I was reading some of the other feedback from customers and it's good to see I am not the only one who feels this way. I guess it's one of those things you just accept because nothing will change. If UGU would like to respond or do something my details are with Brendon whom I spoke to twice this week and he promised to give my details to someone to get back to me......