unprofessional assistance to account holder

As an account holder WHO PAYS!!! my account I am entitled with my human rights to speak to the HEAD OF ACCOUNTS regarded a important matter of transfer to a new owner- and what makes it complicated A BODY CORPORATE TOOK OVER THE ACCOUNT AND HAVE NOT BILLED US SINCE JULY 2015 WHEN THEY WERE NOW MORE LIABLE TO SEND US ACCOUNTS ON ORDER OF THE BODY CORPORATE. JUST FOR THE RECORD this person NZOZO who answers the telephone...who has no access to agreements between UGU MUNICIPALITY AND THE BODY CORPORATE OR to any accounts absolutely REFUSED TO CONNECT ME TO THE MANAGER OF ACCOUNTS-WHO CLAIM TO BE A LADY BY THE NAME OF PEARL?? Now keep in mind since Monday 18th Jan 2016 I am trying to get through. Not a Chance. When I got through AT LAST today and requested to speak to manager Nzozo decided get this mrs els of my case and disconnected the line. A paying customer with a complicated issue of transfer to new owner as well as to confirm new agreement rates and also about switching to bulk buyer new supplier. Complicated. This Nzozo list his manners and decided easy option disconnect the client! Now this rates 0 out of 10.forr UGU mumicipality