UGU Municipality delivers no service, but charges for it!

I moved from Cape Town after I arraved from the UAE to help my 82 year old father who lives in the UGU Municipal region. I found out that my father has been struggling now for 12 years to get the Municipality to reverse costs charged for the supply of sanatation. We own 2 properties, 1018 and 1019 Ramsgate. The Municipality never supp**** any sanitation to stand 1018 as it lies below the pipeline and water can not flow upwards. Numerous appointments was made for an inspector to verify this information over the past 12 years and never have the Municipality sent out anybody to verify, so that the costs, charged over 12 years can be reversed. I decided that I will go to the municipalty and assist my father in person. An appointment was made....we waited......npbody came.....in two weeks 3 appointments was made, nobody came.....supposedly it is the technical dept who must send out an inspector.......they just do not care. We are constantly without water........thanks to UGU Municipality.......Provision of water is a non negotiable service which we as ratepayers are charged............but no service is provided. We are also charged for services that can not be provided and has never been provided......Moving from Cape Town, I am shocked.......this was never the state of affairs in Cape Town......UGU municipality and management should be ashamed of themselves.