Ugu charges us triple our water account

So we receive our water bill for this month and it's triple what we pay each month. The account looks way different than normal and we are charged 3 times for water main scheme. My husband goes to sort it out only to be met with a rude person who has no idea what water main scheme is or willing to find out why we were charged for it 3 times where we're usually only charged once. Also enquiring why our account is so high she said that \You know