Disappointed about Health District

So disappointed about the Alberton Health district,why are they delaying the process of releasing my late niece medical report to Alllife insurance? Alllife needs to process the claim so that the surviving beneficiary can have something to eat,soon its gonna be Christmas,meaning the poor child won't have clothes because of the Health district in Alberton.Can someone please from the Health department symphatise with us and furnish the medical records to Alllife,cause 3 or 4 weeks that they are saying to Alllife its too long for us as a family.We wanna heal and move on with our lives.