Bad customer service from your call centre agent (Sizakele)

I had a payment arrangement with your company and a lady by the name of Sizakele called me from +*** on the 10th of June 2016 at 07:12 and she in a very manner tells me the person who called me a week before didn't before explain, they are proceeding with section 29 unless I do a debit order and she doesn't even want to listen to me when I what the previous arrangement was with the person who called me from the same company a week before. And she's not giving me a chance to ask her questions on whatever she's saying.