Ilse Bruce - Impeccable Service Standards

I've had the pleasure of being contacted by an Ilse Bruce from your organization. We are quick to complain when we receive bad service and hardly praise good service. Today I would like to praise Ilse for the impeccable service that she provided me. I might not have signed up for a product but she kept me informed, she stuck to her promises and she made sure that she could provide me with enough context to make a sound decision. (GDNA:***)