Overcharged with no reimbur*****t
UCT online high school overcharges for there services, and don't reimburse the difference. I have simply requested that my account be credited, yet the only response I get is that "I have reached out to relevant stakeholders regarding crediting your account - this formed part of the refund query. As soon as I receive feedback, I will immediately reach out and let you know." ITS BEEN OVER A MONTH since the overcharge. I have subsequently paused my studying, yet losing clients does not faze them.
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UCT Online High School's replyOfficial
02 Jul 2025, 17:24Good day Heidi,
Thank you for bringing this to our attention.
We've confirmed with the Finance department that this was due to a technical error and your refund has been processed - it should reflect in your account within 3–5 business days.
We sincerely apologise for the delay in resolving your refund but this required some investigation, which in turn delayed the refund process. We appreciate your patience and understand the frustration this would have caused.
Yours in pursuit of wisdom,
UCT Online High School
Thank you for bringing this to our attention.
We've confirmed with the Finance department that this was due to a technical error and your refund has been processed - it should reflect in your account within 3–5 business days.
We sincerely apologise for the delay in resolving your refund but this required some investigation, which in turn delayed the refund process. We appreciate your patience and understand the frustration this would have caused.
Yours in pursuit of wisdom,
UCT Online High School
UCT Online High School's reply02 Jul 2025, 17:24
Official
Good day Heidi,
Thank you for bringing this to our attention.
We've confirmed with the Finance department that this was due to a technical error and your refund has been processed - it should reflect in your account within 3–5 business days.
We sincerely apologise for the delay in resolving your refund but this required some investigation, which in turn delayed the refund process. We appreciate your patience and understand the frustration this would have caused.
Yours in pursuit of wisdom,
UCT Online High School
Thank you for bringing this to our attention.
We've confirmed with the Finance department that this was due to a technical error and your refund has been processed - it should reflect in your account within 3–5 business days.
We sincerely apologise for the delay in resolving your refund but this required some investigation, which in turn delayed the refund process. We appreciate your patience and understand the frustration this would have caused.
Yours in pursuit of wisdom,
UCT Online High School