UCleen - Bad Business Practice

UCleen as per Facebook page - advertised a handheld fogger machine. After contacting them on the 9th of May 2020 via their whatsapp number, a Karren from Modelo Hair Care rep**** that there was a backlog and she will mail all info on the Monday. After receiving the email explaining everything about the machine, I subsequently made payment of 70% on the 14th of May 2020 to place my order. Confirmation of POP was emailed and acknowledged.

After payment was made, no further communication was received. I sent Karren a message again on the 11th of June 2020 inquiring about the status of my order and this is where the fun and games began. Various emails to various addresses and whatsapp messages, only to be informed that the office is closed and will open again (on various different dates I may add) The dates were being amended daily as to when they will return to the office.

I kept on trying and trying but kept on receiving the message that the office will open within 2-3 days. I even resorted to threats to no avail.

Karren eventually contacted me and apologized for not contacting me sooner. She advised me that she received rescheduling details and confirmation will follow.

On the 22nd of June Karren said that somebody from management will contact me. On the 24th I send a whatsapp again stating that no contact has been made - again - Since then Karren's is not responding or even reading any whatsapp.

On the 7th of July ***nor - the operations manager - made contact and said she'll phone the next morning. The next morning, she asked if she can phone later the afternoon. I said fine. Up to today, no contact yet again and I now requested to be refunded. NO RESPONSE.

Worst service received ever!!!! AND no refund yet!!!