sS
sizakele S

1 reviews | Active since Dec 2009

03 Jun 2015, 19:59

PATHETIC SERVICE, LIES AND INFERIOR INSTALLATION

Got a Kitchen BIC quotation from John Mboweni & Themba Shabalala. Indicated that we would keep the sink carcass, but will need 3doors to match the rest of the BIC. Paid for BIC at GAME(26/04). On the day of installation by their fitter, Mansi, the 3 doors were missing. Made FULL payment for installation(13/05) which we never got an invoice for. John cooked up some story & said he had not quoted on the doors & therefore we split the bill. John threatened to cancel the 5% original discount because we didn't want to pay for the doors. Agreed & paid for 3doors anyway(19/05). 14days later & upon follow up, Themba says they will come instal the remaining doors. He told me that he will come instal himself, I said NO, I would prefer the original fitter (Mansi) to come as he knows what needs to be done. Themba WENT AGAINST MY WISHES & came at16:45 to fit the 3doors today. I have come back to the most ridiculous carpentry I have ever seen. There are gaping spaces between ALL the doors. He is NOT A FITTER, he is Johns Manager! Themba has cut costs at my EXPENSE & he blames the hinges for his shoddy work! I WILL NOT ACCEPT such. They must come fit these doors properly. Emails available.

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Replies (1)
UCan
UCan's reply08 Jun 2015, 09:08
Official
Hello czakele,

I would like to apologise for any inconvenience caused. I believe that the problem got resolved the next morning by Sashen. If any other problems occur, please do not hesitate to contact us. Again, apologies for the inconvenience.
Kind Regards,
UCAN Team