Zero regard to clients

The lack of assistance at the Mount Frere branch is appalling. I waited a good 30 minutes to update my cellphone number to no avail, I left with zero assistance at an empty branch where I was second next in line, staff members are walking up and down, eating on the floor all while noticing the growing line of clients, they have absolutely no regard to the people they offer services too. The most disappointing part of all was that there was elderly people waiting in this line. Even the enquiry desk near the door had no one to assist entering clients