BR
Busi R
1 reviews | Active since Jul 2019
16 Nov 2021, 13:47
Worst service
my husband app**** for a loan 2 weeks ago online. He received no feedback. He sent numerous emails and a consultant by the name of Papadi Kotsie closed the query stating that he/she tried calling my husband numerous times however my husband received no phone call. I tried calling today twice - waited for so long on the phone that the machine told me to leave a message. Im disgusted by the service of Ubank.
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Ubank's replyOfficial
16 Nov 2021, 14:09Dear Mrs Radebe,
We thank you for reaching out to us and allowing us an opportunity to investigate. The matter has been assigned to our Uloans Division for immediate attention and please be advised that all future correspondence will be directed to the provided email address.
We apologise sincerely for any inconvenience we may have caused.
Yours sincerely
Kunene Emmanuel (Customer Service Manager)
We thank you for reaching out to us and allowing us an opportunity to investigate. The matter has been assigned to our Uloans Division for immediate attention and please be advised that all future correspondence will be directed to the provided email address.
We apologise sincerely for any inconvenience we may have caused.
Yours sincerely
Kunene Emmanuel (Customer Service Manager)
Ubank's reply16 Nov 2021, 14:09
Official
Dear Mrs Radebe,
We thank you for reaching out to us and allowing us an opportunity to investigate. The matter has been assigned to our Uloans Division for immediate attention and please be advised that all future correspondence will be directed to the provided email address.
We apologise sincerely for any inconvenience we may have caused.
Yours sincerely
Kunene Emmanuel (Customer Service Manager)
We thank you for reaching out to us and allowing us an opportunity to investigate. The matter has been assigned to our Uloans Division for immediate attention and please be advised that all future correspondence will be directed to the provided email address.
We apologise sincerely for any inconvenience we may have caused.
Yours sincerely
Kunene Emmanuel (Customer Service Manager)