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Nomsa N

1 reviews | Active since Apr 2020

03 Aug 2021, 08:01

Words are nothing compared to how im feeling

Words are nothing compared to how im feeling. Ubank/Uloans i took a loan which was never been in arrears how ever this is like the 3rd month they are unable to fix my profile. I have spoken to Kerry from Uloans, Petunia, Thabo, Tirani all ***********. When you send proof of payment you get told that person is not longer working there. Last time i was told a request had been sent to fix my profile. I am currently unemployed who doesn't know that you cant get a job if your profile is poor. I really regret taking IP a loan with Ubank/Uloans. *** ***

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Replies (1)
Ubank
Ubank's reply10 Aug 2021, 07:42
Official
Dear Nomsa,

We thank you for bringing the matter to our attention and allowing us an opportunity to investigate. The matter has been escalated and prioritized for immediate attention.

We apologise sincerely for any inconvenience we may have caused.

Yours sincerely,

Kunene Emmanuel
[Customer Service Manager]