1 reviews | Active since Feb 2012
Unfair Billing
I have a loan with Ubank, and I changed my Banking details <br> I contacted Ubank to please change the details on their side , so that the Debit order could go through as requested<br> I was told on numerous occasions that this would be done , however it never DID<br> I then sent through a complaint , I was then told I should make payment for this the first month, then they will change it on their side<br> <br> TODAY I RECEIVED A CALL FROM THE ATTORNEYS ,ADVISING ME THAT I HAVE BEEN HANDED OVER FOR NOT PAYING MY ACCOUNT - NOT ONLY HAVE I BEEN HANDED OVER BUT INTEREST HAS BEEN CHARGED TO ME AS WELL!!!<br> <br> This is not my fault , I don't see why I should be liable for this<br> I Have all the emails sent to the call centre advising them that if changes are not made I will not be liable for any extra charges !!!<br> <br> THIS NEEDS TO BE SORTED OUT ASAP !!!
Thank you for bringing the complaint to our attention and allowing us an opportunity to investigate your complaint. We would like to apologize for the inconvenience caused.
The complaint has been lodged formally and assigned to the relevant department for a quick resolution.
You will be updated in due course on the resolution.
Yours sincerely,
Emmanuel Kunene
Customer Service Manager
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Thank you for bringing the complaint to our attention and allowing us an opportunity to investigate your complaint. We would like to apologize for the inconvenience caused.
The complaint has been lodged formally and assigned to the relevant department for a quick resolution.
You will be updated in due course on the resolution.
Yours sincerely,
Emmanuel Kunene
Customer Service Manager
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