UNFAIR BAD TREATMENT RECEIVED

I have app**** for a loan at UBANK and was declined because of the fact that I am a director at a NPC for bbee purposes only. the people at UBANK is really not friendly at all I spoke to Lydia and believe me she isn't a very nice person to spoke when I phone to speak to the receptionist she refuses to give me the name of the person Lydia reports to. I have been working for a company which was establish in 1980 but because my payslip says the trading name I am being declined. its the worse bank ever and extremely ******. they just cannot and will not grasp the concept that the company I am a DIRECTOR off is of no benefit to me but yes. no matter what I do not even the CIPC forms I sent through to proof that the company I work for is legit they want to know anything about me. I have tried to speak to the CEO which I couldn't I have then emailed the PA and the CFO. don't think anything will happen. the cipc cannot remove me as a director from the NPC because then we don't qualify for a BBEE certificate the lady didn't even know what is a BBEE certificate and asked me where do I get access of the documents well as the financial accountant I am authorized to all legal documents and I even belittled myself as to beg but how satisfying it must be to say no Lydia will not consider any documents they cannot and will not see any reason in anything. :(