ND
Njabulo D
1 reviews | Active since Apr 2015
17 Apr 2015, 11:46
Unable to deduct
I was a ubank employee and had a loan, I changed jobs and completed all relevant documents to change my loan from a staff to a personal loan. A few months later they sent me an sms saying my account has been handed over. They never even tried to deduct their premiums. Please sort this out.
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Ubank's replyOfficial
04 May 2015, 13:11Hello Njabzzin,
Thank you for bringing the matter to our attention and allowing us an opportunity to investigate your complaint. We would like to apologize for the inconvenience caused.
The complaint has been lodged formally and assigned to the relevant department for a quick resolution.
You will be updated in due course on the resolution.
Yours sincerely,
Emmanuel Kunene
Customer Service Manager
Thank you for bringing the matter to our attention and allowing us an opportunity to investigate your complaint. We would like to apologize for the inconvenience caused.
The complaint has been lodged formally and assigned to the relevant department for a quick resolution.
You will be updated in due course on the resolution.
Yours sincerely,
Emmanuel Kunene
Customer Service Manager
Best regards,
Ubank's reply04 May 2015, 13:11
Official
Hello Njabzzin,
Thank you for bringing the matter to our attention and allowing us an opportunity to investigate your complaint. We would like to apologize for the inconvenience caused.
The complaint has been lodged formally and assigned to the relevant department for a quick resolution.
You will be updated in due course on the resolution.
Yours sincerely,
Emmanuel Kunene
Customer Service Manager
Thank you for bringing the matter to our attention and allowing us an opportunity to investigate your complaint. We would like to apologize for the inconvenience caused.
The complaint has been lodged formally and assigned to the relevant department for a quick resolution.
You will be updated in due course on the resolution.
Yours sincerely,
Emmanuel Kunene
Customer Service Manager
Best regards,