TT
Tshireletso T
1 reviews | Active since Jun 2015
02 Jul 2021, 18:19
UBANK RUSTENBURG STOLE R58 000 FROM THEIR CLIENTS
my father went to UBANK Rustenburg branch and asked them to transfer to Capitec Bank Account loan account in 19 APRIL 2021. Capitec says the money is not reflecting till todate. Whenever my father goes to the branch, he is told the teller who stole the money is sick BY branch manager. Please guys don't use UBANK they ***** your money. Next week i am going to daily sun!!!!
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Ubank's replyOfficial
07 Jul 2021, 12:01Dear Tshireletso, We thank you and acknowledge receipt of your complaint. The incident has been escalated for immediate attention. The incident has been escalated for immediate attention.
We would also like to bring to your attention that an electronic funds transfer moves money from one account to another electronically over a computerized network, and thus will be investigating what could have caused the delay in processing.
At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions.
We apologise sincerely for any inconvenience we may have caused.
Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
We would also like to bring to your attention that an electronic funds transfer moves money from one account to another electronically over a computerized network, and thus will be investigating what could have caused the delay in processing.
At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions.
We apologise sincerely for any inconvenience we may have caused.
Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
Ubank's reply07 Jul 2021, 12:01
Official
Dear Tshireletso, We thank you and acknowledge receipt of your complaint. The incident has been escalated for immediate attention. The incident has been escalated for immediate attention.
We would also like to bring to your attention that an electronic funds transfer moves money from one account to another electronically over a computerized network, and thus will be investigating what could have caused the delay in processing.
At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions.
We apologise sincerely for any inconvenience we may have caused.
Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
We would also like to bring to your attention that an electronic funds transfer moves money from one account to another electronically over a computerized network, and thus will be investigating what could have caused the delay in processing.
At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions.
We apologise sincerely for any inconvenience we may have caused.
Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)