UBank Queenstown branch consultant

Some Portia lady at uBank Queenstown branch is taking my Dad for a ride for his money. He deposited money on Wednesday 1 July 2020 through to my account. She promised the money will reflect in the next 72 hours, like any other bank when a deposit is from a different bank. On Tuesday 7 July 2020 my Dad went to the branch to inquire, he was given another empty promise that money will reflect today 8 July 2020, still nothing.

Prior to the 1 July 2020 when Dad initially wanted to deposit money into my account for something he urgently needed and still need, I spoke to Portia and she said she cannot make the transfer as she is not authorized to do so, which to this day I struggle to understand what that means if the bank is open for operations. However, she miraculously had authority to do the transfer on the 1 July 2020.

UBank is taking advantage of elderly people and confuse them with nonsense. As loyal as my dad is to your bank, I will make sure I convince him to take his business elsewhere.