Ubank not disclosing their bank charges
10/07/2018, I've ask for bank charges price list from the Call centre and one manager by the name of Thapelo Radise and nothing is forthcoming. Ref 297142
Dear Mr Molabe,
We would like to take this opportunity and thank you for bringing the matter to our attention and allowing us an opportunity to investigate your complaint. The complaint had since been formally logged for investigation and you were issued with a reference number.
We further confirm that we have communicated directly with you on the matter and have made available a copy of the Ubank transactional products pricing guide which is also accessible on our website, https://www.ubank.co.za/prices/. Our products pricing is also obtainable from any of our Ubank Branches.
We trust that this matter has been resolved accordingly and please feel free to liaise with us on *** or *** for any further assistance that may be required.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager
Dear Mr Molabe,
We would like to take this opportunity and thank you for bringing the matter to our attention and allowing us an opportunity to investigate your complaint. The complaint had since been formally logged for investigation and you were issued with a reference number.
We further confirm that we have communicated directly with you on the matter and have made available a copy of the Ubank transactional products pricing guide which is also accessible on our website, https://www.ubank.co.za/prices/. Our products pricing is also obtainable from any of our Ubank Branches.
We trust that this matter has been resolved accordingly and please feel free to liaise with us on *** or *** for any further assistance that may be required.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager