Ubank Management does not care about its clients

I have recently wrote a review about the Ubank branch in Westonaria, where a colleague of mine withdrew money and then got followed by people whom we believe got the tip from inside the bank. After I wrote the review there is a manager (Emanuel Kunene), he promised that we would soon receive a call from their forensic investigations department. Till today no one has called and nothing has been done with the matter. Now I don't know who to trust at this bank anymore.