NB
Norene B
1 reviews | Active since Jun 2021
24 Jun 2021, 10:27
Ubank
I was initially very happy, when I got my loan, but now you put me on ARREARS, where I’ve paid every month, and have been trying at about 4 weeks now to sort this out, but no response, never thought that I would dislike the service.
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Replies (2)
Ubank's replyOfficial
07 Jul 2021, 11:42Dear Norene, We thank you and acknowledge receipt of your complaint. The matter has been escalated for immediate attention and kindly note correspondence has been sent to you in for further assistance.
At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions. Your complaint has been prioritized for investigation as soon as were are furnished with the requested information. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions. Your complaint has been prioritized for investigation as soon as were are furnished with the requested information. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
Best regards,
Ubank's reply07 Jul 2021, 11:42
Official
Dear Norene, We thank you and acknowledge receipt of your complaint. The matter has been escalated for immediate attention and kindly note correspondence has been sent to you in for further assistance.
At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions. Your complaint has been prioritized for investigation as soon as were are furnished with the requested information. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
At Ubank we value all our customers and always endeavor to provide safe, secure and reliable banking solutions. Your complaint has been prioritized for investigation as soon as were are furnished with the requested information. Sincerely yours,
Kunene Emmanuel (Ubank Customer Service Manager)
Best regards,
NB
Norene B's updateReviewer Update
03 Oct 2023, 14:08Hi Ubank
I’ve been put ARREARS again in the same time period as the previous years.
I’ve been put ARREARS again in the same time period as the previous years.
NB
Norene B's update03 Oct 2023, 14:08
Reviewer Update
Hi Ubank
I’ve been put ARREARS again in the same time period as the previous years.
I’ve been put ARREARS again in the same time period as the previous years.