1 reviews | Active since Dec 2015
****** investments
I had a savings account with Teba Bank and I invested all of my money into the account as it was the most convenient bank in and around the area of Kokstad where I was living. In 2008 I had a life threatening experience and relocated to Durban considering the safety and security of my family. I had invested a large sum of cash into my Teba Bank savings account, and considering that it is a savings account, fearing for my life I left Kokstad without even turning back and had no means of retrieving my money due to the fact that there are no Teba Bank offices in Durban. I have been trying in vain for many years to recover my money. Teba Bank has changed their name to Ubank and all contact details for either bank have both been leading to dead ends. My partner and I have worked very hard for our money and I demand an explanation as to why the Bank and its affiliates has been ignoring my every plea. Let's not beat around the bush and play games with each other any longer,its already been 7years and it is my money and I want it back so I demand reasoning from UBank and its partners asap.
Thank you for bringing your complaint to our attention and allowing us an opportunity to investigate. Your complaint has been formally logged for investigation and your reference number is 906500.
We apologise profusely for the inconvenience caused and advise that at Ubank we value all our customers and thus will provide you with the best solution to your complaint.
Please be advised that I will be communicating directly with you on the matter.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager
Thank you for bringing your complaint to our attention and allowing us an opportunity to investigate. Your complaint has been formally logged for investigation and your reference number is 906500.
We apologise profusely for the inconvenience caused and advise that at Ubank we value all our customers and thus will provide you with the best solution to your complaint.
Please be advised that I will be communicating directly with you on the matter.
Yours sincerely,
Kunene Emmanuel
Customer Service Manager
